At PUBLIC, service is the most important thing. But, we take pride in providing the kind of personal and attentive service that people really care about. It is “essential” service. The Guest Services department at our Chicago hotel is made up of specially trained agents who will attend to your every need and will do whatever it takes to accomplish your wishes. It functions as a centralized call center and is the real heart of the hotel.

Guest Services can assist you with all of your requests or questions such as room service orders, housekeeping requests, concierge requests, restaurant reservations, wake-up calls, or anything else you may need during your stay. If something is not available we will be happy to get it for you. The person you speak with initially will stay with you until you are completely satisfied. You will not be passed around from person to person. To reach Guest Services, simply dial 33 on your telephone.

Everyone working at the hotel acts as your personal concierge and is here to help you with anything you may need or any questions you may have.

In addition, our “in the know”, well informed, well connected Concierge, your Chicago expert, is here to make your stay in the city as effortless and as fun and enjoyable as possible. He will be able to assist you with any “hard to get” restaurant reservations, access to nightclubs or any tickets to the theater, sporting events or any other special event happening in the city. Please visit him at the communal table in the Lobby or email