covid-19 Executive SummaryPUBLIC always strives for the highest standards of hotel cleanliness. We follow rigorous cleaning processes and employee training programs that continue to incorporate the evolving best practices to mitigate the spread of COVID-19. These new practices have been implemented with full compliance of all regulated and recommended guidelines provided by the World Health Organization (WHO), Center of Disease Control and Prevention (CDC), and federal, state and local authorities.With the fight against COVID-19 front and center in the minds of our guests and associates, consumer expectations have changed. In turn, we have adjusted our approach on operational standards. These standards include an updated culture of clean and health safety protocols, housekeeping sanitation touch points, food and beverage handling and contact-free services. The safety and well-being of our guests and employees is a top priority. We will continue to do everything we can to ensure everyone at PUBLIC feels safe and at ease
from the moment they enter the hotel.New Culture of CleanNew standards have been implemented with full compliance of all regulated cleanliness and safety guidelines provided by the World Health Organization (WHO), Center of Disease Control and Prevention (CDC), and federal, state and local authorities.

Updated employee training on cleanliness procedures for all departments

Enhanced visible cleaning and sanitizing in all public spaces and back of house areas

Utilization of EPA-approved cleaning & disinfecting agents that kill the COVID-19 virus

Electrostatic machines and UV light utilization for cleaning and disinfecting

Guest room cleaning on high touch point elements (e.g. remotes, phones, light switches)

Updated guest amenities, including masks, travel size disinfecting wipes, gel hand sanitizer

Guest rooms will have a note indicating the room has been inspected and sanitized

Three-day vacancy cycle between guest stays for all guest rooms

Staying New York SmartWhen guests are in the hotel, they will notice several additions made to our operating regimen designed to set an even higher standard of cleanliness and safety. We will remain up to date on all local, state and federal regulations regarding the national health crisis.

Personal protective equipment (PPE); mandatory for staff, vendors and contractors

Mandatory face coverings required for all guests in public areas

Signage promoting social distancing, hand hygiene, and cleanliness in all public areas

Limited capacities for guest and employee elevators

Hand sanitizer and anti-bacterial wipe stations located at all guest touch points throughout the hotel

PUBLIC Advisors with full knowledge of all local medical centers and COVID testing facilities

Regulated hotel wide contact tracing logs for hotel guests and employees

Less Contact, More ConnectionThe PUBLIC brand focus has always been geared towards simple, fast and efficient services through modern day technology. Contact-free mobile technology is a service we already provide but we are happy to announce some enhancements we made to add more safety and convenience to our guests.

Contact-free mobile check-in and check-out and mobile key technology

Mobile app communication for additional requests and services for hotel guests

Guest room deliveries limited to the door of the room only, employee does not enter

Limited employee access to occupied guest rooms; based on guest preference

Detailed guest communication on new health protocols; pre-stay emails, in- room collateral, and text messaging

Food and Beverage InnovationPUBLIC has partnered with food safety experts to ensure we make all necessary adjustments for front and back of house to ensure the health and safety of our guests and employees. PUBLIC always embraces the opportunity for innovation, and we are thrilled to share our enhanced food and beverage concepts with our guests.

Limited capacities and modified spacing of seating to adhere to social distance guidelines

Pickup and delivery options for hotel guests through online mobile ordering

Enhanced menus focused on “take out” items for food and beverage

Innovative menus and a wide variety of pre-packaged and grab and go options

Elimination of self-service offerings or communal stations

Disposable options for all guest service ware including; cutlery, napkins, glassware, etc.

QR code for mobile menu as well as payment

Our purpose has always been about giving our guests a smart and refined experience. With all the changes made we kept these ideals at heart. Our guests will feel at ease because it will be clear we have thought of everything to keep them safe. This is a brief summary of what actions we have taken in the fight against COVID-19.