FAQ

Our answers to your questions

• All Sections
• Booking & Pre-Arrival
• Check-In and Check-Out
• Rooms
• At the Hotel
• Sales & Group Reservations
• Accessibility
• Meetings & Private Events

Booking & Pre-Arrival

PENTHOUSE SUITE BOOKING & PAYMENT REQUIREMENTS

ARE THERE AIRPORT SHUTTLE SERVICES?

Check-In and Check-Out

DOES PUBLIC HAVE AN ALL-ACCESS FEE?

CHECK-IN & CHECK-OUT TIMES

CAN I CHECK-IN EARLY?

CAN I HAVE A LATE CHECK-OUT?

HOW DO I PAY FOR A GUEST’S RESERVATION? HOW CAN MY COMPANY PAY FOR MY BOOKING?

WHAT IS THE MINIMUM AGE FOR CHECK-IN?

IS PARKING AVAILABLE FOR GUESTS AND EVENTS?

Rooms

ARE THERE CRIBS AVAILABLE FOR GUESTS WITH INFANTS?

ARE THERE DRY CLEANING AND LAUNDRY VALET SERVICES AND PROCEDURES?

ICE AND/OR VENDING MACHINES?

IN-ROOM SAFES?

At the Hotel

DO YOU HAVE A FITNESS CENTER?

DO YOU OFFER WELLNESS/FITNESS CLASSES?

WHAT IS THE PET POLICY?

Sales & Group Reservations

DOES MY COMPANY HAVE A NEGOTIATED RATE?

HOW DO I BOOK ROOMS AS PART OF A WEDDING OR GROUP BLOCK?

DO YOU HAVE ANY MILITARY OR AAA DISCOUNTS?

HOW DO I MAKE A GROUP RESERVATION OF 6 ROOMS OR MORE?

Accessibility

WHAT ARE YOUR ACCESSIBILITY / ADA FEATURES?

Meetings & Private Events

How far in advance should I book?

What is required to confirm a booking?

Can I tour the space before booking?

Do you accommodate dietary restrictions?

Do you provide support for Zoom or hybrid meetings?

Do you provide staff for the event?

Is parking available?

Do you have preferred vendors?

HOW DO I MAKE AN INQUIRY ABOUT A PRIVATE EVENT?