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FAQ
Our answers to your questions
All Sections
Check-In and Check-Out
Bars and Restaurants
At the Hotel
Sales & Private Events
Accessibility
Check-In and Check-Out
Check-In & Check-Out Times
Can I Check-In Early?
Can I have a late Check-Out?
What is Self-Check-In? What can you do on the iPads?
Where is Self-Check-In?
How can I store my luggage?
Does PUBLIC have an all-access fee?
How do I get a copy of my bill?
How much do you hold on my credit card at check-in? The amount on my credit card bill doesn’t match my final bill.
How do I pay for a guest’s reservation? How can my company pay for my booking?
How can I purchase an amenity for a guest?
How to dial from room to room?
Do you offer valet parking and where can I park my car?
Bars and Restaurants
What are Public’s dining options?
What is Louis?
Where can I get breakfast?
Where can I get lunch?
Where can I get dinner?
How do I make reservations for the bars/restaurants?
Do you have a happy hour?
What is The Roof door policy?
Is there a dress code for The Roof?
Can we bring our children to The Roof?
At the Hotel
Do you have a fitness center?
Do you offer wellness/fitness classes?
Can I work in the lobby?
Do you have a gift shop?
Do you allow photoshoots at the hotel?
Where are the restrooms located?
Where is lost & found?
Sales & Private Events
Does my company have a negotiated rate?
How do I book rooms as part of a wedding or group block?
Do you have any military or AAA discounts?
How do I make a group reservation of 10 rooms or more?